Cookies & Privacy Policy
Our Website ("the Website") is designed to help us provide information to clients on our services and products. We also provide general information for owners about their pets and a symptoms checker for general advice and guidance. We may also allow you to register your details and those of your pet with us and provide methods to contact us and an online chat facility during our office hours.
We are VetHelpDirect.com Ltd, and our registered address is Wey Court West, Union Road, Farnham, GU9 7PT.
VetHelpDirect.com Ltd (who runs BestUKVets) is a "data controller" which means we have to tell you certain information when asking for your personal information. Our website contains a number of pages where you can provide us with information, for example if you register using our online form.
If you have any queries about the Website, this Privacy Policy or how we use your personal information, please contact data@vethelpdirect.com. Our Data Protection Officer is David Harris who can be contacted at the above address.
This Privacy Policy relates to your use of the Website and tells you:
We last updated this Privacy Statement on 17/05/2023.
On this website, we may collect the following information about you:
We collect personal information from you if you contact us via our contact forms.
When you use the Website, we may collect certain information automatically such as:
We use "cookies" - small snippets of code - to identify you and to measure your use of our website, including how you found us. The only cookies used are part of the Google Analytics system, and can be disabled by opting out of Analytic Cookies in the cookie control system.
We do not use cookies for marketing or advertising purposes.
The law only allows us to use your personal information in certain limited circumstances. We will most commonly process your personal information:
Any personal information that you give to us may be used in the following ways:
If you fail to provide certain information when requested, we may not be able to perform the services (for example, responding to your questions).
We may share your information with carefully selected third parties including:
The following organisations are used by us to provide the Website:
We may also disclose your personal information to third parties:
The Website may contain links to websites owned by other organisations. If you follow a link to another website, these websites will have their own privacy policy. We suggest that you check the policies of any other websites before giving them your personal information as we cannot accept responsibility for any other website.
The security of your personal information is important to us.
We use appropriate technical and organisational measures to safeguard personal information. We use encryption technology where appropriate to enhance privacy and help prevent information security breaches. We use industry-standard measures and processes for detecting and responding to inappropriate attempts to breach our systems.
We may transfer of personal information from the UK to a country outside of the EEA. If we do, we will ensure that we enter into a data transfer agreement which gives you enforceable rights and legal remedies and provides adequate levels of protection for any personal information that is transferred.
All third parties who provide services to the Website are required to sign contracts requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.
All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Information on our third-party providers can be found above.
We only hold your personal information for as long as necessary for the purposes for which we collected your information.
We have a company retention policy which lays down timescales for the retention of information.
We have set these timescales in accordance with any applicable legislation and where none exists then we will keep your information for a period of 7 years after which time it will be deleted. The exception is fraud-prevention data which will be retained indefinitely.
If you choose to send us information via email, we cannot guarantee the security of this information until it is delivered to us.
You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, please contact us at data@vethelpdirect.com.
You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information. You can also ask us to restrict the information that we process about you.
You can request that we change, amend, delete your information or restrict our processing by emailing us at data@vethelpdirect.com.
You have the right to request that your personal data is transferred by us to another organisation (this is called "data portability"). Please contact us at data@vethelpdirect.com with the details of what you would like us to do and we will try our best to comply with your request. It may not be technically feasible, but we will work with you to try and find a solution.
If you make a request to us under this Privacy Statement and you are unhappy with the response, you can ask for the request to be reviewed under our internal complaints procedure. Our internal complaints procedure allows your request to be reviewed by our Management Team who will do their best to try and resolve the issue.
If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:
Website: www.ico.org.uk
Telephone: 03031231113
Address:
Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
We review our Privacy Statement on a frequent basis to check that it accurately reflects how we deal with your information and may amend it if necessary. You should check this page regularly to see the most up to date information.
We welcome questions, comments and requests regarding this Privacy Statement which can be sent to data@vethelpdirect.com.